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Sterling
Green
A United Community
Channelview, Texas
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WHEN A HOA DECIDES TO
CONTRACT FOR
GUARD SERVICES
When a HOA decides to contract for guard services, the board of Directors and management focus on the selection process. After contract negotiations end and a security company is selected, the directors and management often assumes mistakenly that the security company's performance alone will determine the success of the security program. A in-house security director should be designated, and will have the power to maximize the security contractor's effectiveness by developing a mutually beneficial business relationship with the security company. The key to this relationship is open communication between the in-house and contract decision makers to insure that problems are detected early and that troubleshooting efforts are coordinated in a timely and non adversarial manner.
The key to superior contract performance is designating the right person for the job. Management of a contract guard service is sometimes delegated to an employee with little or no background, training and or professional experience. Expectations are that contract security programs will run with minimal oversight. As this laissez-faire management style continues, problems that arise are not dealt with expediently, if at all. Small issues become crises, and the result is usually an adversarial blame game between the in-house and contract person.
The in-house security liaison should be responsible for closely monitoring the services provided. This does not mean micro managing every detail of the security operation, but proper attention to daily activities is a must.
Actives of the liaison should include a daily review of all activity logs, incident reports and follow up on issues requiring the attention of either the on-site supervisor or contract management. Details of minor incidents should be handled by the on-site supervisor.
Contract security officers often function as the clients eyes and ears for both problem identification and solutions. Information from officers for improvements to the existing security operations should be encouraged. When contract officers recognize their opinions are sought and valued, they will respond positively.
Author Unknown